At Desert Green Supply, customer satisfaction is our priority.
Returns:
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We accept returns only in the case of damaged, defective, or incorrect items received.
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Customers must notify us within 2 days of receiving the product, with supporting photos and order details.
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Products must be unused, in original packaging, and in resalable condition to qualify for return.
Refunds:
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Refunds are processed only for eligible returned items or if an item is out of stock after placing the order.
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Refunds for Cash on Delivery orders will be arranged via bank transfer or store credit, based on customer preference.
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Refunds may take 7–10 working days to process after return approval.
Non-Returnable Items:
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Customized, perishable, or opened products (like fertilizers or liquids) are not eligible for return.
To request a return, please contact us at [info@desertgreensupply.com] with your order number.